Udupi: Deputy commissioner Swaroopa TK has directed officials to resolve public grievances at lower administrative levels wherever possible.Addressing a review meeting on the Prajaseva campaign Thursday, the DC said that the grievances received from citizens under the Prajaseva campaign should be disposed of and the same should be communicated to the applicants within the stipulated timeframe. She told officials to transfer files to the respective departments if the issue in the grievance does not fall under their purview.She said the petitions must be thoroughly examined, resolved as per the rules without delay, and an endorsement reply must be issued. Officials must identify the relevant department based on the subject matter of the grievance and dispose of them. If it is found that a petition does not come under their department’s jurisdiction or pertains to another taluk, it should be immediately allocated to the concerned department or taluk. She noted that it is best to clarify this during the meeting itself without taking much time.“If public issues can be resolved at lower levels, officials must respond immediately, find a solution, and provide an endorsement on a priority basis. It must also be entered into the IPGRS portal. In cases where certain petitions cannot be resolved as per rules, a constructive and clear response must be provided; giving irrelevant or absurd replies is inappropriate,” the DC said.It has been observed that members of the general public are listing multiple problems in a single application. As far as possible, while accepting applications, a separate application should be obtained for each issue, submitted to the respective departments, and action taken to resolve them. Revenue officials must pay close attention to this matter, she added.Additional DC Abid Gadyal and others were present at the meeting.
